AI Use and Governance Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

Scope

This policy applies to AI-assisted calling, scheduling, summaries, drafting, support, marketing, reporting, and other AI features offered through ServiceTooly.

Customer Control

Customers choose which AI features are enabled and remain responsible for reviewing configurations, instructions, outputs, and actions. AI must not be relied upon for emergency, legal, medical, financial, safety-critical, or other professional decisions.

Data and Providers

Approved customer and account data may be sent to configured AI, voice, transcription, and hosting providers to perform requested functions. Handling is subject to the Privacy Policy, tenant controls, retention settings, and provider terms.

Limitations

AI output may be incomplete or inaccurate. ServiceTooly does not promise that AI will understand every caller, complete every action, or remain continuously available. Usage limits, included minutes, overage treatment, and fees are disclosed in the applicable plan or billing flow.

Contact

Questions may be sent to support@servicetooly.com.