Review and resolve operational exceptions
Use the tenant-scoped exception queue to investigate failed or blocked workflow items, retry only safe work, and preserve the audit trail.
Sign in to your company workspace to use the related controls.
What this section includes
- Tenant-scoped exception queue
- Status and category filters
- Safe retry or terminalization
- Ownership and notes
- Audit history
- Super Admin global review
Start-to-finish instructions
Open the queue
Open Operations > Exception Queue and confirm the active company before reviewing any item.
Filter the work
Filter by status, category, severity, owner, and date so the intended exception is unambiguous.
Inspect the evidence
Review the source workflow, error, retry history, tenant scope, related record, and customer impact without exposing secrets.
Choose the safe outcome
Retry only an idempotent operation with its prerequisite corrected, or cancel, expire, acknowledge, or escalate the item according to policy.
Confirm the audit trail
Refresh the item and verify its new state, actor, timestamp, reason, and any resulting workflow status.
What success looks like
- Workspace users see only exceptions belonging to their authenticated company.
- Repeated actions do not duplicate work, and terminal items are not processed.
- Super Admin review remains separate and fully audited.
Common problems
- Do not retry an item that could duplicate a payment, message, call, invoice, subscription, or customer record.
- A Super Admin can review platform-wide exceptions, but that does not authorize bypassing tenant or workflow safeguards.
- Provider delivery remains disabled in staging unless an approved sandbox test explicitly enables it.